Yahoo Unveils New Customer Care and Data Center in Lockport, NY

Yahoo leaders have joined state and local elected officials to open the company’s new customer care and data center in Lockport, New York. Yahoo’s newest expansion to its Western New York facility provides additional capacity and world-class customer support for the company’s user and product experiences.

The addition creates more than 100 jobs at the Lockport data center facility, which first opened in 2009, and is recognized industry-wide for its energy-efficient design.

“The expansion is another stepping stone in a mutually beneficial partnership between Yahoo and the Western New York communities. We’ve invested more than half a billion dollars since we first came to Western New York in 2009, and our operations wouldn’t be as strong without the support of local and state leaders who have been central to our success,” said Rich Kropfl, Vice President of Data Center Operations at Yahoo. “With a talented workforce, business-friendly environment and access to hydropower and temperate weather, Western New York continues to be a great home and partner to Yahoo.”

“Yahoo is proud to have grown our customer care team in Lockport,” said Catherine Card, Vice President of Customer Experience at Yahoo. “We are dedicated to providing multi-channel support and the best experience for users. Our talented and growing team represents an amazing opportunity for local talent in Western New York to start their careers with a great company.”

“The expansion of Yahoo’s operations here in Lockport is even more proof that Western New York is on the move,” New York State Governor Andrew Cuomo said. “Bringing 115 new jobs and more than $150 million in capital investment complements the region’s dedicated workforce, world-class universities, and low-cost hydropower. I welcome Yahoo to their newer, bigger home.”

NYPA Chairman John R. Koelmel said, “The completion of these new Yahoo facilities advances the development of the high-tech economy in the region and underscores the economic development value of the Niagara Power Project.”

Yahoo’s new data center utilizes the company’s Yahoo Compute Coop (YCC) architecture. The YCC is a world class, resource-efficient, green data center design that uses significantly less energy and water than conventional data centers. The unique shape of the building and the use of outside air-cooling eliminates the need for expensive and energy-intensive chillers to keep the servers cool.


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