Internet influencing buyer behaviour across all Indian cities : Google study

November 20, 2021 3:12 pm0 commentsViews:

Mumbai: A pan India offline study conducted by Nielsen on behalf of Google India to understand the influence of Internet on technology product purchases by buyers in the stores ,revealed a dynamic shift in the shopping behavior of Indians.

The report revealed that Internet influences behavior of buyers across all type of cities and town with 40% respondents saying they took help of online information for purchase decisions for technology products. Interestingly, 7 out of 10 of these buyers know the exact brand and model they want to buy with the help of online research before entering the store. This shift in consumers’ behavior was attributed to easy access to Information on the Internet - which has given rise to research online and shop offline consumer behavior.

The impact was highest for tier 1 & tier 2 city consumers with 83% respondents saying that they know exactly the brand that they want to buy before they go to the store which highlights the growing reach of Internet which was perceived to be limited to users in metros.

The report also revealed that Internet is now second only to TV to create awareness for tech products - for metro & tier 1 audience. The study was conducted across 12 cities in India covering top 4 metros, 4 tier 1 cities and 4 tier 2 cities, to understand the buying behavior of shoppers for technology and consumer electronic products. 3677 respondents were interviewed outside 200 multi-brand and single-brand stores across these cities. Another interesting aspect was the use of mobile phones for online research, with 46% respondents saying that they used mobile internet for research and 22% of tier-2 consumers used mobile as the sole device for accessing internet for research.

Rajan Anandan, VP & Managing Director Sales & Operations Google India said, “This study brings to light two important facts - first, Internet as a medium has gone mainstream and not only does it help in creating awareness and consideration but it is substantially impacting decisions of final purchases, which was traditionally the role of point of sale and in-store sales people. The retailers’ ability to influence a buyer’s mind is diminishing and companies need to look at engaging buyers online about their products and offerings. Secondly, the Internet is impacting decisions in tier 2 cities as well and mobiles are emerging as a strong medium.”

He further added, “While the technology vertical is one of the early adopters of digital advertising medium but there is tremendous scope and opportunity for players to fully leverage the digital medium to engage buyers online including mobile - which is growing faster than the PC.”

The study also looked into the price range of different products for which buyers undertake online research and the report revealed that the research intensity was higher for high value products. In the mobile phones category, the research intensity increased when price exceeded INR 7000/-, for laptops when the price exceeded INR 30,000/- and INR 40,000/- and for TVs when the price exceeded INR 30,000/-

The average duration of online research for products in this price range was said to be 2 weeks (14 days). The respondents also said that they became aware of new products and brands during their online research process, with over 57% respondents changing their mind about the brand/model they wanted to purchase when they look for information online. While researching online, buyers engaged in looking up prices of the products, followed by surfing product photographs, reading specifications, watching videos, reading product reviews, locating stores (67%) and visiting product comparison sites.

The study also looked into the kind of products that most buyers searched for online and among high value purchases - laptops (54%) emerged as the most searched product category, followed by mobile phones (39%), digital cameras (38%) and televisions (33%). When asked about the reasons to visit the stores to purchase a product, buyers said that they wanted to get the ‘look & feel’ of the product, check if there are any deals available, negotiate for price, get details on guarantee, get more information on the selected model and some installation advice.

In addition to the offline research, Google also looked into the search queries for the technology & consumer electronics product category for the duration of last 1 year, to benchmark the offline behavior with online search trends. On Google search the overall query volume coming from desktop for tech and consumer electronic products, which is the largest category by volume after travel was growing at over 31% year on year. The query volumes from mobiles phones for the same category were growing 3 times faster than desktop at 86%. In terms of growth rates of search query volumes by products coming from desktop and mobile phones - tablets were the fastest growing product category, growing at 160% yoy; this was followed by televisions growing at 51% yoy, mobile phones at 41%, laptops at 39% followed by digital cameras at 29% year on year.

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