Voted the number one global Customer Engagement company by the business researcher Forrester last year, the dynamic digital direct agency digs deep into data to uncover powerful insights and knowledge that turn big ideas into personalised experiences.
“The world of CRM and Loyalty has been revolutionised by digital insights and delivery. Add to this the power and benefit of location-specific mobile communication, particularly here in Africa, and a new world of marketing opportunities opens up to us,” says Brian Fetherstonhaugh, Chairman and CEO of OgilvyOne Worldwide, which spans 100 offices in over 50 countries.
Fetherstonhaugh visits Ogilvy & Mather Cape Town and Johannesburg campuses this week with OgilvyOne Worldwide senior leaders Patou Nuytemans, Annette King, Günther Schumacher and Paul O’Donnell to run training workshops with Clients and Staff and share global best practice.
“CRM, data and digital direct are critical to our growth strategy for the future of Ogilvy & Mather South Africa. There is no doubt that a key aspect of the accelerating digital step-change is the growing importance of data and the ability to leverage the insights that can be gathered by learning from the way consumers behave and socialise. This unlocks enormous opportunities for optimising communication,” says Abey Mokgwatsane, Ogilvy & Mather South Africa CEO.
Ogilvy & Mather has made significant strides in the realm of CRM, digital and data in South Africa. “We’ve already gained significant traction in this arena and continue to lead the way in digital. We have more defining digital and mobile work than ever before. Last year we were number one at the Digital Bookmarks – not to mention an incredibly strong showing at The Assegai Awards (Integrated Marketing). We were also the runners up at the Financial Mail AdFocus Awards as the Digital Agency of the Year. And just last week, Ogilvy & Mather Cape Town was named the Cape’s best Digital Agency by its agency peers., so we look forward to formalising our offering to embrace this exciting era of communication,” says Rob Hill, Ogilvy & Mather South Africa Chief Operations Officer.
“We don’t just build brands. We extend beyond the traditional to create and develop innovative digital platforms that engage with all the right people in all the right spaces,” says Adrian Varkel, Managing Partner, OgilvyOne Worldwide, Cape Town.
OgilvyOne is distinguished by its thought leadership and expertise in the data and analytics arena. The recently released “Sexy Little Numbers: How to Grow Your Business Using the Data You Already Have” by Dimitri Maex, Managing Director of OgilvyOne New York, demystifies data analytics, offering practical examples and actionable advice for companies and marketers striving to find and reach the most profitable customers and achieve the biggest return on their marketing spend.
“Before the digital age, it was fairly simple to target customers using direct mail and traditional CRM techniques. Today, the quantity of data that is now easily available gives companies an unprecedented window into how customers engage with brands – and more importantly – where that can lead to revenue,“ says Maex.
Despite global recessionary concerns, trends indicate a consistent growth for CRM initiatives, including digital and mobile mediums, according to Managing Partner and head of OgilvyOne Worldwide, Johannesburg, Shelley Waterhouse.
“In South Africa, businesses continue to invest in new and innovative marketing solutions. Brands are dedicating higher media spend to digital platforms and there’s an appetite for CRM as marketers come to understand how it can positively impact a business. Clients are demanding efficiencies on existing businesses and now look to consolidating many of the services they require within one agency.”
Waterhouse continues: “The ever-increasing interactions consumers are having with local brands via mobile social media is an extremely effective channel and will continue to grow. Marketers and relationship management agencies have long been stating that this is a key differentiator for them. But has this been accomplished? Let’s prove once and for all that South Africa can be a leader in the space of Big Data.”
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