All set to hit the Indian travel market in January 2008, TravelSpice.in (a unit of AKR Trishna Technologies Pvt. Ltd.) will be India’s first loyalty driven travel portal, established with the vision of providing cutting edge, cost-effective travel solutions for the entire range of travel needs.
Non Resident Indian (NRI) travel executives who have returned to India to launch the first loyalty driven centralized travel services portal constitute the management team of TravelSpice.in. Ramu Kallepalli, Robert N Joseph, Najeeb Quadri, C.V.N. Prasad and Nishtha Taposh, who together lead the TravelSpice team, bring together a rich travel and technology experience of over 60 years. An alumnus of Montana State University and Chicago Graduate School of Business (Chicago GSB), Ramu Kallepalli, the Founder and CEO enriches the team with his technology experience. Prior to working on this travel portal venture and Trishna Corporation, he has been associated with the Oracle Corporation in managerial strength. Years of customer care and operational experience of Robert Joseph gives a customer oriented approach to the company. The travel industry specific expertise of Najeeb Quadri, technical proficiency of C.V.N. Prasad and writing skills of Nishtha Taposh are indispensable in making the project a success.
With its unique loyalty programme, TravelSpice intends to develop long-term relationships with leisure and business travelers. Najeeb Quadri, Travel Manger, TravelSpice explains, “As a part of our loyalty programme, any reservations done via TravelSpice will earn the customer “TravelSpice points”, which can be accumulated over a series of transactions. The TravelSpice points earned by the customers in due course of time will translate into gifts and waivers on packages and flight/hotel bookings. This feature, unique to us will ensure that our customers get much more than what they pay for.”
TravelSpice will also provide telephonic assistance to its customers via a 24×7 call centre. Elaborating on the feature, Ramu Kallepalli, founder and CEO TravelSpice said, “The TravelSpice 24×7 multilingual call centre (Toll free: 1800 425 8747) will assist travelers in booking air tickets (both domestic and international) and reserving hotel rooms (in India as well as abroad). Our call centre will also help in booking Railway eTickets for travel across India. With our customer service center, we want our customers to make well-informed and cost effective bookings 24 hours a day or night, 365 days a year”
According to The Phocus Wright Report (September 2006), the online travel industry which is playing successful innings in India, is expected to witness an unprecedented manifold growth in next few years. Driven by economic liberalization, growing middle class segment and explosive growth of low cost carriers, online travel trade in India is expected to reach $2 Billion by 2008. The online travel industry grew at 126 % in the year 2006.
“It’s interesting as well as challenging to be a part of the booming Online Travel industry in India. In a market that is expected to double every year, our forte is to provide exceptional travel services to our customers. With our unique loyalty program and local language reach to consumers across India, we intend to bring more business to hotels and airlines. We will work in close coordination with the best travel suppliers to bridge the gap between supply and demand,” explains Ramu Kallepalli, founder and CEO TravelSpice.
Announcing the strategic partnership of TravelSpice.in with Final Quadrant, Pegasus Infocorp, Amadeus India, eToursonline and VeriSign, Robert N. Joseph, Head of Operations, TravelSpice said, “With our focus on providing cutting-edge travel solutions at the most competitive prices, we are confident that these partnerships will result in more travelers finding the right travel suppliers for a variety of their travel needs.”
Mr. Kalepalli further added, “It was important for us to combine with a technology company that could provide the online solutions, content and technology needed in the online travel business. Amadeus, our technology partner, is fully equipped to support and empower the ever-growing demands of the online market in India with the right technology solutions, thereby, enhancing the online shopping experience. The online technology by Amadeus will enable us to increase our overall productivity while still remaining flexible.”
TravelSpice will also serve their customers with free travel-related news and tips via their blog. Commenting on the feature, Nishtha Taposh, Content and Public Relations Manager explained, “We will update our customers with the latest developments in travel industry through our blog, which will be abundant with travel news, tips and suggestions. We will also encourage our customers to give their valuable feedback and suggestions on the community message board. For latest at TravelSpice, the clients may choose to subscribe to the TravelSpice newsletter.”
TravelSpice.in is India’s first loyalty driven travel portal which offers travelers the opportunity of planning and purchasing leisure or business trips in a quick and hassle-free way. Catering to an extensive range of travel services, TravelSpice.in specializes in flight and hotel bookings, car rentals, holiday packages, customized packages, foreign exchange, passport assistance and travel insurance. The TravelSpice multilingual call center (Toll free: 1800 425 8747) that functions in a 24×7 environment assists customers with air tickets (both domestic and international), reserving hotel rooms (in India as well as abroad) and booking Railway eTickets for travel across India.