Mumbai : Godrej, one of the leading Indian conglomerates has been declared as the 22nd best ‘Trusted Brand’ by the Trust Research Advisory. After a thorough study and research of 16000 unique brands, the report has been prepared. Godrej is known for its credibility, excellent products catering to almost every individual and the trust its customers have in it.
The 113 year old brand went through many phases and through its activities and products it won the hearts of countless people. Godrej name is synonymous with trust for many years now. The award is an accreditation of the trust built over Godrej by its stakeholders and how Godrej has lived up to their expectations.
On winning this award, Tanya Dubash, Executive Director & President (Marketing), Godrej Industries says, “It is a very proud moment for everyone at Godrej. This special recognition gives us a lot of encouragement to perform even better so that the trust is retained by our customers. Godrej, one of the most trusted brands of the country, constantly works towards making quality products, improvises the existing products by incorporating customer feedback and delivers all the promises made to the customers. Godrej is very happy about the achievement and is thankful to Trust Research advisory for great honor bestowed upon us.”
N. Chandramouli, the CEO of the Trust Research Advisory, the publisher of the report said, ‘The era that we live in is characterized by an enormous trust deficit. The term and its associated feeling have become more common in the last few years than in the several decades that preceded it. In earlier times, the reasons for trust deficit were visible and common enough to be easily understood. In current times, however, trust has become far more complex and difficult to decipher, and trust deficit exists for several reasons, known and unknown. For The Brand Trust ReportTM, we chose ‘influencers’ to be our respondents and the criteria for them to qualify as an ‘influencer’ had to be chosen very carefully to ensure that the respondents primarily understand the nuances of brands and also have the ability to influence others with their impressions.”
Commenting on the launch of the Report, Dr. A.P.J. Abdul Kalam, Former President of India said: “I congratulate Trust Research Advisory on publishing a report on such importance. The depth of this report would help brands understand and improve Trust, the most essential bond in all relationships. The Brand Trust Report has brought up a very important aspect – that Corporate Social Responsibility is not an option for Brand Trust, but it is essential. I urge India’s top corporate houses to recognize corporate altruism as an intrinsic component in the brand building process and treat this as a societal entrepreneurship venture rather than as a social responsibility.”
The Brand Trust Report, India Study, 2011 is the result of years of detailed research to understand trust which included several hundred hours of discussions with communication experts and behavioural scientists. On this basis TRA created a proprietary Trust Matrix comprising 61 different components. Based on this proprietary Trust Matrix, TRA launched a syndicated primary research on Brand Trust across 9 cities in India covering 2310 respondents who were classified into the ‘influencer’ category.
The most intensive study on Brand Trust undertaken in the country, the study generated nearly 10,00,000 datapoints and 16,000 brands. Indian Statistical Institute helped create a statistically robust Brand Trust Index which has been used to hierarchically rank India’s Most Trusted Brands.