42% BPO industry jobs for support functions: TJinsite study

Customer services take the top spot with 58% job postings in the BPO industry. Other support functions in the BPO industry stand at 42% with maximum jobs in technical/process training (34%) and operations (20%).

The BPO industry offers a plethora of jobs in various areas of specialisation such as operations, recruitment and training, marketing and operations. For an industry, which is struggling to convince candidates that BPO jobs are more than tele-calling, and customer service this is good news. TimesJobs.com’s new data supports the BPO industry that there is more to a BPO job.

TimesJobs.com, courtesy its robust database, brings you a breakdown of the job postings by areas of specialisation during Nov-Dec 2010 in the BPO industry.

Vivek Madhukar, Sr. Vice President, TimesJobs.com, says, “The BPO industry is a service-focused industry with departments and functions similar to other industries. Opportunities for growth across functions are immense in the BPO industry.”

Most of the big BPOs are developing a career progression path to improve employee perspective. Government is also taking initiatives to promote BPO industry to the job-seekers and current employees. Companies across industries are taking several initiatives to clear the perception about BPO as a ‘stop-gap’ opportunity. Sanjay Gupta, Global Head – Human Resource, EXL Service, articulated, “At EXL Service we strongly believe in job rotation for overall development. After completing three years in a particular profile, every employee is given a new profile. This helps in breaking the monotony of a job and enriching a career.”

For an industry, which is, struggling with employee retention this new study from TimesJobs.com spells good news. The TimesJobs.com study clearly indicates that there are plenty of opportunities for a stable long-term career within a BPO.

This and many other findings form part of the January 2011 issue of the TJinsite newsletter. This data-backed research driven newsletter is part of a monthly initiative started by TimesJobs.com. The newsletter is shared with more than 4 lakh HR professionals pan India.

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