Bengaluru: 24/7 Customer, the innovator of online predictive customer experience solutions, today announced its plans to recruit over 5,000 Social and Interactive Media (SIM) Advisors in India. SIM Advisors contribute an important element of the Predictive Experience (Px) Solutions offered by 24/7 Customer. SIM is the first-of-its-kind customer service careers pioneered by 24/7 Customer, involving technology-led smart interactions to resolve end-user issues on client websites.
Px Solutions focus on containing end-users on websites by predicting their problems and resolving them in real time through seamless self-service and human assisted interactions, thus resulting in the highest satisfaction across channels for consumers. SIM Advisors work with the patented Px Platform to identify end-users’ problems and intervene at the right time with the right solution. Armed with the predictive intelligence gathered from the Px Platform, SIM Advisors offer a highly personalized and contextual digital customer service experience.
Careers in Social & Interactive Media offer exciting opportunities to today’s social media savvy generation. In addition to a graduate degree, potential employees need to have a flair for customer service, a high emotional quotient and an analytical mind to understand the context of customer queries to effectively resolve them through predictive chat, along with excellent written English capabilities. SIM careers leverage the affinity of the young generation for smart technology, social media and instant messaging.
Animesh Jain, Chief Delivery Officer (India), said, “Px Solutions redefines online customer service. In the last couple of years, we have seen a rapid adoption of Px by our customers. Given the solid growth we expect to continue in this area, we are looking to hire Social and Interactive Media (SIM) Advisors who can provide an unmatched digital service experience through smart interactions.”
He further added, “We have hired over 1,000 employees for SIM careers in the past nine months. Careers in SIM offer candidates a unique opportunity to be part of reshaping the future of customer service as they learn to support emerging digital trends for Fortune 500 companies, using cutting-edge, predictive technology.”
The newly-hired employees will be part of SIM teams based in 24/7 Customer’s delivery centres in Bangalore and Hyderabad. 24/7 Customer currently provides Px Solutions to Fortune 500 companies across the telecom, BFSI, travel and retail verticals.